IDR is seeking a
Desktop Support Technician to join one of our top clients in Fort Worth, Texas. If you are looking for an opportunity to join a government organization and work within an ever-growing team-oriented culture, please apply today.
Position Overview/Responsibilities for the Desktop Support Technician: - Responsible for providing on-site and/or remote technical support to end-users.
- Troubleshoot and resolve desktop, laptop, printer, and peripheral issues.
- Assist users with software problems, including operating systems, productivity suites and other applications.
- Set up new computers and equipment at user locations. Replace or upgrade hardware components.
- Use IT service management (ITSM) tools to log, track, and update service tickets.
- Frequently travel within a facility or to nearby locations.
- Document resolutions, technical procedures, and asset changes.
Required Skills for the Desktop Support Technician: - 2+ years of experience in IT deployment/support of desktops/laptops
- 2+ years of experience supporting Microsoft Office Suite
- 2+ years of experience with IT service management (ITSM) tools to log, track, and update service tickets
- Prior hand-on experience working with Active Directory, SCCM, related support tools
What's in it for you? - Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more.
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing Client and Talent Award winner 10 years in a row