5+ years of experience providing IT support for warehouse and/or manufacturing technologies and processes
• A strong dedication to quality customer service, and a working knowledge of service delivery procedures.
• Experience with Microsoft Windows 10, 11, and the Office365 suite.
• Working knowledge of Microsoft Active Directory, Exchange, SCCM and InTune.
• Working knowledge of networking, including TCP/IP, firewall configuration, LAN & WAN technologies, and remote access technologies including VPN clients
• Excels when working independently and collaboratively within a warehouse and/or manufacturing environment.
• Strong verbal and written English and region-specific language skills.
• Strong understanding of Access databases.
• CompTIA A+ & CompTIA Net+ certification preferred.
• Previous ServiceNow experience a plus.
• Ability to handle many tasks simultaneously.
• Working knowledge of software and/or processes of security, databases, internet, project management, spreadsheet and word processing.
Description
Role Responsibilities:
• Provide desk side technical support to employees for all user facing technologies (workstations, laptops, printers, tablets, mobile devices, RF devices, operating systems, software, business applications, etc.)
• Manage the client equipment lifecycle (build, deliver, upgrade, retire).
• Ensure that service requests and incidents are delivered per SLA and OLA expectations.
• Execute the IT Cyber Security plan through support of client and server patching, rights management, and event response and remediation.
• Deploy and manage printing and scanning solutions.
• Maintain site assets through accurate asset management and order stock as needed.
• Document and follow processes to provide a consistent end-user experience.
• Work closely with system architects, information security, and other project teams in designing and deployment of secure solutions.
• Execute Incident, Change, and Root cause ITIL processes.
• Ensure the compliance of all new infrastructure equipment and services with the approved standards and support the deployment of new solutions.
• Support and manage integrated audio and video conference room equipment; including but not limited to issue remediation, proactive maintenance, documentation and training, lifecycle, and the support of planning and installation of new conference rooms.
• Act as the primary partner with network and server teams as the on-site smart hands.
• Travel within city (7 miles): 15%
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Dixon,IL.
Application Deadline
This position is anticipated to close on May 23, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Date Posted: 14 May 2025
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