Job Title: Desktop Support Technician
Location: Bangor, ME 04401
Duration: 6 months Contract to hire
Client: CompuCom Systems
KEY RESPONSIBILITIES:
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
- Documents, maintains, upgrades, or replaces hardware and software systems.
- Supports and maintains user account information including rights, security, and systems groups.
- Trains employees, identifies, analyzes, and repairs product failures, orders, and replaces parts as needed.
- Network connection issues, track network connections back to network switches.
- Escalates problems and issues to a higher level of support if unable to resolve.
- Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.
- Interacts with customers, responding to routine technical questions or requests for information.
Is it a good fit? (Requirements):
- Candidates should have 3-6 years' experience supporting PC Hardware and software.
- Comfortability providing hands and feet support for Server and Network is a plus.
- Experience supporting mobile data plans, mobile networks, and devices is a plus.