We are seeking a skilled Desktop Support Technician to join our IT team. The ideal candidate will be responsible for providing day-to-day computer troubleshooting, break/fix support, and setting up new hires. This role requires excellent problem-solving skills, a strong technical background, and the ability to communicate effectively with end-users.
Key Responsibilities:
- Provide technical support for desktop computers, laptops, printers, and other peripherals.
- Troubleshoot and resolve hardware and software issues in a timely manner.
- Perform break/fix tasks to ensure minimal downtime for end-users.
- Set up and configure new hire workstations, including hardware, software, and network access.
- Assist with the installation, configuration, and maintenance of IT equipment.
- Maintain accurate records of support requests and resolutions using a ticketing system.
- Collaborate with other IT team members to resolve complex issues.
- Provide training and support to end-users on various software applications and tools.
- Ensure compliance with company IT policies and procedures.
Qualifications:
- Proven experience in desktop support or a similar role.
- Strong knowledge of Windows operating systems.
- Familiarity with common software applications and troubleshooting techniques.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are a plus.
Work Environment:
- May require lifting and moving IT equipment.
Compensation and Benefits:
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.
Learn more about us at Careers - Prestolite Electric .
Prestolite Electric Incorporated is an Equal Opportunity / Affirmative Action Employer and embraces diversity in our employee population. It is our policy to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information.
If you are an individual with a disability and need assistance or accommodation during the application process, contact Julie Urbaniak, Vice President, Human Resources, at 400 Main Street, Arcade, NY or call .
Agencies: Prestolite Electric does not accept unsolicited resumes and will not be responsible for fees related thereto.