Desktop Support Tech

Location: 3240 Whipple Rd, Union City CA

Monitor Service Now, work tickets as the come in, manage work load, schedule time with client to resolve issues.

Manage inventory, maintain cmdb.

What are the TOP 2 required skills that candidates must have'Very detailed with good communication and documentation. Customer service skills a must
• What will the work schedule be for this position? (M-F 8-5)

• Comptia A+ (Required) or 90 days after conversion

• Lenovo warranty certifications a plus -

• Supporting Windows 10

• MS Office 0365

• Remote access

• SCCM Imaging

• Asset management

• All our work comes from Service Now ticketing system

• Must be detailed and process oriented, able to work independently following detailed steps and be able to document troubleshooting steps taken and maintain daily ticket status.

• Break-Fix support, changing system boards, hdds,laptop LCDs etc.

• Good trouble shooting skills both HW and software

• IMAC - Receiving equipment, unboxing and deploying (set up, breakdown)

• Responsible to ship and track equipment to remote users and track returns documenting everything in the ticket

• What will the work schedule be for this position? (M-F 8-5) No OT, No on call

• How many overall years of experience should this person have? 4

• Certifications: A+ preferred

• Conversion : $30.00

Min Exp:

Desktop Break/Fix Experience 4 years

Imaging Experience and 4 years

Laptop Break/Fix Experience and 4 years

Basic printer installation & configuration and 4 years

If interested; kindly send me your resume with answers
Q1. How many years of Enterprise Desktop Support Experience do you have?
Q2. Are you A+ certified?
Q3. How far are you from 3240 Whipple Rd, Union City CA and how will you commute daily?
Q4. For submission , client needs MM/DD of Birth and last 4 of Social - kindly share
Q5. Which ticketing system have you used ?