Role: Desktop Support Tech Location: Richmond, VA Duration: 3 months Duration: Expected to go 1 yr beyond May 31, 2025
Role requires the candidate to be 100% ON SITE from Day 1
Interviews will be a combination of PHONE or Virtual (initially) then IN PERSON if there is interest
Job Description: - Client seeks qualified resources to be responsible for: Responding to queries on the phone, via email, in person, or through remote access.
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. Training computer users. Training other staff on troubleshooting and diagnosing problems.
- Writing and editing documentation about troubleshooting and diagnosing problems. Gaining feedback from customers to improve training methods.
- Writing and editing training manuals. Running reports and analyzing common complaints and problems. Troubleshooting VPN, Networking, and ISP problems.
Required/Desired Skills: - Strong working knowledge of computer systems, hardware, and software, including drivers and bios.
- Excellent problem-solving, analytical, and team-working skills.
- Excellent communication and interpersonal skills.
- demonstrated ability to obtain feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
- An openness to learning new technologies.
- An openness to learning new technologies.