Desktop Support Specialist

Job Duties:

• Creating, managing, and deploying operating system images for laptops and desktops within an organization
• Responsible for ensuring that devices are configured correctly, secure, and ready for use
• Deploying images to new or refurbished laptops and desktops, often using tools like SCCM or Microsoft Deployment Toolkit (MDT).
• Diagnosing and resolving issues related to imaging, deployments, and device drivers.
• Ensuring that images are secure and comply with organizational security policies.
• Deploying and configuring networking aspects of the imaging process using protocols like DHCP and DNS

Skills and Knowledge:

• Operating System Expertise: Strong knowledge of Windows or other operating systems commonly used in the organization.
• Imaging Tools: Proficiency in using imaging tools like Sysprep, Windows ICD, and DISM.
• Scripting: Familiarity with scripting languages like PowerShell, VBScript, or batch scripting.
• Networking: Knowledge of networking protocols and concepts relevant to imaging deployments.
• Troubleshooting: Strong problem-solving skills to diagnose and resolve imaging issues.
• Automation: Experience in automating repetitive tasks related to imaging.
• Security: Awareness of security best practices and how they apply to imaging