Desktop Support Specialist

Job Details

Job Location
Saint Paul Service Center - Saint Paul, MN

Position Type
Full Time

Salary Range
$24.04 - $28.85 Hourly

Description

Desktop Support Specialist
Girl Scouts River Valleys (GSRV)seeks a Desktop Support Specialist to join our Information Services Team. This role will be responsible for providing hands-on technical support for end-user systems, including desktops, laptops, mobile devices, and peripherals. This role ensures that users have reliable access to hardware, software, and business applications by delivering excellent troubleshooting, maintenance, and issue resolution services. The Desktop Support Specialist partners closely with GSRV's offsite Managed Services Provider (MSP) for service delivery and coordinates with the Managed Security Services Provider (MSSP) to maintain device security standards and user compliance. This position requires strong technical knowledge, a service-driven mindset, and the ability to support a hybrid IT environment. The Desktop Support Specialist reports to the Senior Director of Information Services

Essential Duties and Responsibilities

• Perform installation, configuration, and setup of new desktops, laptops, mobile devices, and peripherals, including asset tracking and inventory updates.
• Support the MSP and MSSP in maintaining device readiness, including preparing systems for remote operating system and software upgrades, assisting with troubleshooting issues, and ensuring endpoint protection tools (antivirus, encryption, patching) remain active and compliant.
• Provide first-line troubleshooting for hardware, software, and connectivity issues; investigate root causes, test solutions, and document resolutions for knowledge sharing.
• Partner with the Managed Services Provider (MSP) to escalate, monitor, and resolve service tickets as needed, ensuring timely, customer-focused support.
• Assist with basic troubleshooting and support for SharePoint workflows and Power Automate processes.
• Track software licenses and assignments; recover licenses from decommissioned devices for re-use.
• Perform routine system maintenance and updates according to vendor and internal standards.
• Provide timely notification to users regarding planned maintenance, outages, and system availability changes.
• Maintain strict confidentiality regarding information processed, stored, or accessed through organizational systems.
• Manage assigned work through the help desk ticketing system, ensuring thorough documentation and follow-up.
• Support onsite technology needs for meetings and events, including setting up and troubleshooting conference room AV equipment, meeting room devices, and providing basic IT support during organizational events as needed.
• Set up workstations and provide onsite IT support for seasonal operations, including cookie warehouse locations and summer camp staff technology needs.
• Deliver basic user guidance and informal training on best practices for technology use, software features, and troubleshooting techniques.
• Maintain awareness of IT support best practices and contribute ideas for continuous improvement.
• Other duties as assigned.

Education and Experience
Required:

• Associate degree in Computer Science, Information Technology, or a related field OR an equivalent combination of education, certifications, and professional experience.
• 2+ years of hands-on experience in desktop support, help desk, or technical support roles.
• Proficiency with Windows 10/11, Microsoft 365 (Office, Teams, SharePoint), and device troubleshooting.
• Familiarity with help desk ticketing systems and basic endpoint security practices (antivirus, encryption, patching).
• Strong troubleshooting, communication, and customer service skills.

Preferred:

• Bachelor's degree in a related field.
• 3+ years of professional IT support experience, ideally in a hybrid environment with an MSP or MSSP.
• CompTIA A+, Network+, or other relevant certifications.
• Experience supporting SharePoint workflows, Power Automate processes, and endpoint management tools (such as Intune).
• Hands-on experience with conference room AV setups and onsite event technology support.
• Previous work experience in a nonprofit, education, or mission-driven organization
• Microsoft Certified Desktop Support Technician or comparable

Knowledge and Skills

• Strong self-starter with the ability to work independently, manage time effectively, and adapt to changing priorities in a fast-paced environment.
• Excellent oral and written communication skills, with the ability to communicate clearly across diverse audiences including staff, volunteers, and external partners.
• Solid technical proficiency with Microsoft Office applications (Word, Excel, Outlook) and familiarity with device setup, configuration, and troubleshooting.
• Ability to manage multiple projects, balance competing priorities, and meet deadlines independently or collaboratively.
• Strong decision-making skills, resourcefulness, and a positive, customer-service-oriented approach.
• Ability to explain technical concepts to non-technical users in a clear and supportive manner.
• Working knowledge of computer and network security fundamentals, including endpoint protection and secure configuration.
• Ability and willingness to learn and support new technologies, applications, and systems as they are introduced.
• Must have reliable transportation, a valid driver's license, and proof of insurance for occasional business travel.
• Flexibility to work some evenings and weekends as required to support organizational events or seasonal needs.
• In addition to job-specific knowledge and skills: all employees are expected to be Customer-focused, Aligned, Accountable, Inclusive, Innovative and Collaborative.

Physical Requirements/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sufficient eye-to-hand coordination to successfully operate a computer keyboard
• Ability to sit upright for extended periods of time
• Sufficient visual acuity to make appropriate judgments regarding Girl Scout materials
• Ability to travel to and/or attend offsite meetings
• Ableto frequently stop, kneel, bend, crouch, reach overhead, grasp, push, pull, lift, and move objects up to 50 pounds at shoulder height, and occasionally lift more than 50 pounds
• Demonstrated normal depth perception
• See and read printed materials, with or without visual aids; distinguish colors; read and understand rules and policies, labels and instructions
• Verbal communication including the ability to speak and hear at normal room levels

Why River Valleys?

• Impact:You'll be contributing to an organization that values its mission and has a lasting impact on the community.
• Professional Development:We provide opportunities for continuous learning and development, with a supportive environment that fosters personal and professional growth.
• Diversity & Inclusion:We are committed to creating an inclusive workplace that values diverse perspectives and experiences.

If you're looking for a role where you can make a real impact, take ownership of your work, and be part of a team that values collaboration and excellence, we encourage you to apply.

Benefits:

• Medical, Dental, Vision
• Health Savings Account (HSA), Flexible Spending Account (FSA)
• 403(B) Plan
• Health Insurance, Life Insurance
• Short-term/Long-term Disability
• Employee Assistance Program
• Infant-at-Work Program
• Pet Insurance
• 14 Paid Holidays
• Paid Family and Medical Leave
• Personal Time Off

Don't meet every requirement?Studies have shown that women and BIPOC professionals are less likely to apply to jobs unless they meet every single qualification. At Girl Scouts River Valleys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn't align perfectly, we encourage you to apply. You might just be the right candidate for this or other roles.

Girl Scouts River Valleys is committed to diversity, equity, inclusion, access, and racial justice, and is working toboldly lead as an anti-racist organization that uplifts and empowers every Girl Scout to know their worth and lead in their world.This means leading not just with words, but with actions.