Desktop Support Specialist

Desktop Support Specialist
Eagan, MN 55121 (Onsite Role)
6-12+ Months Contract + Extensions

Residency Requirements: Candidates must be authorized to work in the US without Sponsorship.

You will get to:
IMACs: perform installs, moves, adds and changes
Monitor inventory of computers and network equipment
Perform preventive maintenance of equipment as needed
Troubleshoots and/or resolves problems by providing support services and information for laptops, desktops, and phones
Provide executive support
Assist Facilities Services with Relocation Support
Provide orientation to new users of existing
Provide end-user training for hardware and software

Education Required:
Bachelors Degree
A+ Training and/or Certification
MCP Certification

Experience Required:
1-2 years in an enterprise environment
Basic troubleshooting of hardware and software issues
Knowledgeable in O365, Win10, SCCM and Trend Micro
Must be customer-facing with strong English skills, written and verbal
Basic knowledge of Networking fundamentals/protocols (DHCP, TCP/IP, LAN, WAN)
Possess the ability to test hardware and peripherals and replace parts and components
Ability to prioritize workload according to urgency and work independently