Date Posted: 05/22/2025
Hiring Organization: Rose International
Position Number: 483149
Job Title: Desktop Support Specialist
Job Location: Richmond, VA, USA, 23219
Work Model: Onsite
Shift: Onsite
Employment Type: Temporary
Estimated Duration (In months): 7
Min Hourly Rate ($): 30.00
Max Hourly Rate ($): 32.00
Must Have Skills/Attributes: Active Directory, Desktop Director, Reporting, SQL
Job Description
Only qualified Desktop Support Specialist candidates located near the Richmond; VA area will be considered due to the role requiring an onsite presence
Required Skills:
• Working knowledge of and experience with Windows 10 and Windows 11 operating systems (4 Years)
• Recent experience in a full-time Help Desk/Technical Support position (4 Years)
• Experience and proficiency using an Endpoint Management System (4 Years)
• Experience and proficiency using a Workstation Imaging Solution (4 Years)
• Experience and proficiency using a Service Management Ticketing System (4 Years)
• Experience and proficiency with Microsoft Office 365 applications (4 Years)
• Proven analytical and problem-solving abilities (4 Years)
• Excellent verbal and written communication skills (4 Years)
• Ability to work independently with minimal direction and as a team (4 Years)
• Ability to work effectively with end users, technical staff, and senior staff - providing exception customer service (4 Years)
Desired Skills:
• Experience with PowerShell scripting and/or SQL reporting (4 Years)
• Experience with Symantec's Altiris and/or Microsoft InTune (4 Years)
• Experience with Ivanti Service Desk (4 Years)
• Experience with Microsoft Deployment Toolkit (4 Years)
• Experience with Active Directory (4 Years)
About the Role: The client seeking an experienced Desktop Support Specialist to aid in SCC's Windows 11 Upgrade Project to migrate from Microsoft Windows 10 and Office 365 (32-bit) to Windows 11 and Office 365 (64-bit).
Responsibilities:
• This individual will be responsible for upgrading and reimaging workstations to Windows 11 in addition to installing and configuring Office 365 and other related software
• The specialist will also serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues
• The Desktop Support Specialist will exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other client technical and project teams
100% ON SITE from day one. Parking NOT provided
Start Date: 06/09/2025
Location: Richmond, VA 23219 (Onsite)
Interview type: Web Cam Interview Only
Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.