Must Haves:
- 3+ years of experience working in a Desktop Support Role - preferably in an enterprise environment
- SME with Windows 10 and Windows 11
- Experience working off a ticketing system
- Experience with Mobile Device Management (MDM) - preferably with InTune
- Strong customer service skills
- Experience with Active Directory
- Experience with SCCM
- Office 365 experience
Pluses:
- VOIP Experience
- Telecom experience with Avaya
- Azure experience
- Experience with Duo for 2 factor authentication
- Experience with Cisco AnyConnect (VPN)
Day to Day:
An employer in Phoenix is looking for a Desktop Support Technician to join their team. This individual will be a part of a 7 person team supporting 3,000-4,000 internal users on a daily basis. They will be responsible for maintaining, troubleshooting, documenting, and repairing desktop systems, hardware, and software. The Desktop Support Technician will be responsible for 10-25 tickets daily, will be conducting both inbound and outbound calls, and required to travel to various clinics/sites when necessary.
$26/hr to $32/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.