Who We Are In an increasingly complex world where people are starving for someone they can trust, we stand for something simple: always put the client first. We do well by doing good for those we serve. It's the ultimate measure. We believe in providing value beyond a doubt and in the notion that time will either expose you or promote you, based on your willingness to embrace change.
We serve financial advisors and investors through three entities, each headquartered in Omaha, Nebraska: Carson Wealth, Carson Coaching and Carson Partners. We provide coaching and partnership services to advisor firms - and straightforward financial advice to the investing public. We all share a common mission to be the most trusted in financial advice.
Who We Want The Desktop Support Specialist plays a key role in maintaining the daily operations and support of the company's IT infrastructure. This position provides front-line technical support to employees for hardware, software, and network-related issues. The Desktop Support Specialist ensures reliable system access and resolves technical problems efficiently to keep business operations running smoothly.
What To Expect- Serve as one of the primary contacts for IT support requests, responding to user inquiries via help desk systems, phone, or in person.
- Troubleshoot and resolve issues related to desktops (virtual and physical), laptops, mobile devices, printers, and other peripherals.
- Serve as a support technician for Mac users, overseeing onboarding, configuration, and issue resolution for macOS and iOS devices.
- Administer, maintain, and optimize JAMF Pro for managing macOS devices across the enterprise
- Develop and deploy configuration profiles, policies, and packages to automate Mac device setup and compliance
- Ensure proper Mac patch management, software distribution, and OS updates using JAMF
- Integrate JAMF Pro with enterprise tools (e.g., Microsoft Entra, Apple Business Manager)
- Monitor and manage company Apple device inventory, licensing, and asset lifecycle
- Migrate user data and applications for newly acquired offices, ensuring minimal disruption to business operations.
- Manage the onboarding and offboarding process, including provisioning and deprovisioning of user accounts and devices.
- Conduct IT orientation for new hires, providing training on company systems and devices.
- Deploy and maintain desktop/laptop images, software updates, and security patches.
- Administer and support mobile devices and mobile device management tools.
- Manage user access permissions, directory groups, and assist in backup procedures and data protection strategies.
- Maintain accurate documentation of IT procedures, user guides, and inventory records.
- Participate in IT-related projects and perform other tasks as assigned.
What You Need- Proficiency in Windows operating systems, macOS, iOS, and experience in VDI environments (preferably VMware Horizon).
- Knowledge of Zero Touch Deployment and automated provisioning
- Prior experience with JAMF Pro administration
- Experience integrating Apple devices into hybrid or cloud environments
- Familiarity with desktop imaging, group policy administration, and automated software deployment.
- Experience with Microsoft Office 365 administration and Cisco VPN troubleshooting.
- Basic understanding of IT infrastructure including Active Directory, DNS, DHCP, and network fundamentals.
- Strong problem-solving skills with the ability to prioritize and manage multiple tasks.
- Ability to work independently and in a team environment.
- Must be able to lift and move equipment up to 25 lbs.
Preferred Education and Experience- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 1-3 years of experience in IT support or a related role.
- Industry certifications such as CompTIA A+, Network+, or MCSA are highly desirable.
In exchange for your expertise, we offer a base salary, bonus potential, 401(k) plus matching, health benefits, and a great working environment. This is your chance to play a key role in the continued success of our company. Our culture is fast-paced, collaborative, innovative, and focused on healthy living. Carson strives to promote the health and wellness of its stakeholders by maintaining a tobacco-free workplace.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, protected veteran status, sexual orientation, age or any other characteristic protected by law.
The total rewards expected for this role include:
- Starting annual base salary between $60,000 - $76,850.
- Variable compensation potential (Bonus and/or commissions)
- Competitive benefits including 401(k) with company contribution, PTO, Parental Leave, Sabbatical Leave, Medical, Dental, Vision, Health Savings Accounts, Flexible Spending Accounts, Life and AD&D Insurance, Short and Long-Term Disability, Work/Life Benefits and Holistic Wellbeing Programs.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.