Desktop Support Specialist

Salary : $47,840.00 - $52,000.00 Annually
Location : OH 45422, OH
Job Type: Full-time Regular
Job Number: PBC04251
Department: Probate Court
Opening Date: 04/18/2025

Position Overview

This is a full-time unclassified and non-exempt position that serves at the pleasure of the Judge, working Monday through Friday, 8:30 a.m. to 4:30 p.m. The Desktop Support Specialist reports to the Court Administrator and is responsible for providing technical assistance to computer end users within the Montgomery County Common Pleas Court, Probate Division.
Summary of Job Duties

Responds to inquiries regarding computer software and hardware operations to resolve user problems.
Configures and deploys computer hardware, mobile devices, and software for employees by performing and ensuring the proper installation of cables, peripheral devices, operating systems, and appropriate software.
Receives service desk calls and tickets, responds to and resolves them in a fixed timeframe, keeps users and interested parties informed, and manages a library of knowledge based on service desk activity.
Partners with internal and external stakeholders for network, database, and phone assistance.
Advises users about and performs maintenance of hardware and software systems, train users in proper use of computer software solutions and hardware.
Completes minor repairs to computer hardware and peripheral equipment using accepted design or installation specifications; refers to major hardware problems or product defects to vendors for service or technical support.
Manages computer hardware and peripheral equipment, inventory records and destruction.
Ensures that all work is carried out in a timely manner and documented in accordance with the required standards, methods, and procedures.
Communicates and collaborates with diverse individuals from technical and non-technical backgrounds.
Ability to work with the Microsoft Office Suite, as well as Adobe Acrobat Professional.
Other duties as assigned.
Minimum Qualifications and Requirements

Associate's degree in a technology related field.
-OR-
Two (2) years of experience performing similar duties.
All Montgomery County employees become members of the Ohio Public Employees Retirement System and have access to deferred compensation programs.

Benefits may vary for full-time, part-time, intermittent, and seasonal employees and/or due to union affiliation. The list below demonstrates the benefits that may be available to employees according to employment status and is subject to change.

Full-Time Employees (40 hours per week): Health insurance with HSA match, wellness program and incentives, life insurance, paid vacation, paid personal leave days, sick leave, holiday pay, tuition reimbursement, and access to dental, vision, short-term disability, accident & critical care benefits.

Part-Time Employees (Benefits Eligible) (scheduled 21+ hours per week): Health insurance with HSA match, wellness program and incentives, life insurance, paid personal leave days, sick leave, holiday pay for hours scheduled to work on holidays, and access to dental, vision, short-term disability, accident & critical care benefits.

Part-time Employees (Non-Benefits Eligible) (20 hours or less per week): Benefits include Long Term Sick Leave Accrual, Paid Personal Leave, and holiday pay for hours scheduled to work on holidays.

Seasonal Employees: Benefits include Sick Leave accrued at 4.6 hours for every eighty 80 hours in active
pay status. Seasonal employees scheduled to work 40 hours during their period of employment will accrue vacation in the same manner as regular full-time employees and can use their vacation after completion of twenty-six (26) bi-weekly pay periods in active pay status. Part-time Seasonal employees (scheduled to work less than 40 hours) do not accrue vacation.

Intermittent and Temporary Employees: Long-Term Sick Leave accrual is based on hours worked.

Benefit information can be found on the Montgomery County Benefits website at: