Responsibilities:
• Lead the maintenance of operating systems for the desktop environment.
• Oversee configuration management of base images and test updates as available.
• Collaborate with the deployment team to deploy updates and changes to the base image.
• Implement and manage solutions for desktop and mobile platforms.
• Test all new hardware for compatibility and security within the environment.
• Provide high-level troubleshooting of common applications and their interactions with underlying operating systems.
• Analyze and remediate issues with operating system update deployment.
• Successfully lead vendor escalations to resolve critical issues, ensuring minimal disruption to business operations and maintaining strong vendor relationships.
• Test remediation solutions and handoff to the deployment team.
• Identify and implement automation opportunities.
• Create and maintain documentation for new procedures and manual steps to complete tasks for soft handoffs and cross-training of support personnel and implementation teams.
• Mentor and guide junior engineers.
• Ability and means to travel: occasional night and weekend work and overnight travel (up to 10%).
Qualifications:
• In-depth knowledge of processors, memory, and other computer components and accessories.
• Strong customer service skills, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to multi-task and address multiple and often conflicting priorities in a fast-paced environment.
• Demonstrated proactive approach to problem resolution, strong troubleshooting, and problem-solving skills.
• Proficient in scripting languages such as PowerShell, Python, and Bash for automation and task management.
• Experience with virtualization technologies, including VMware and Hyper-V.
• Strong understanding of network protocols and services such as TCP/IP, DNS, DHCP, and VPN.
• Familiarity with cloud platforms like AWS, Azure, and Google Cloud for infrastructure management and deployment.
• Experience with implementing and supporting virtual desktops / VDI.
• In-depth knowledge of Intune and its advantages in managing the end user environment.
• Expertise in endpoint security solutions, including antivirus, encryption, and threat detection systems.
• Knowledge of industry-standard IT best practices, including disaster recovery and high availability concepts, is a plus.
• Understanding compliance functions within a financial organization is a plus.
• Strong logical and reasoning skills to identify complex problems, review related information, develop options, and implement solutions.