Desktop Support Specialist

Job no: 496392
Work type: Full-time
Campus: Mount Carmel - Hamden, CT
Categories: Staff

Overview:Quinnipiac University's Office of Information Services seeks applications for a Desktop Support Specialist. Working in a fast-paced collaborative environment, you will provide timely, effective and quality customer support to faculty, staff and students using computer (PC and Mac) and audiovisual equipment.About Quinnipiac:

Quinnipiac is a private, coeducational, institution located 90 minutes north of New York City and two hours from Boston. The university enrolls 9,000 students in more than 130 degree programs through its Schools of Business, Communications, Education, Computing and Engineering, Health Sciences, Law, Medicine, Nursing and the College of Arts and Sciences. Quinnipiac is recognized by U.S. News & World Report and Princeton Review's "The Best 388 Colleges." The university is in the midst of program expansion and renewal for both traditional and adult learners, attraction of diverse communities, development of innovative corporate partnerships and construction of an ambitious set of capital projects. For more information, please visit qu.edu . Connect with Quinnipiac on Facebook, Instagram, YouTube, TikTok and X

Responsibilities:

Provide technical support in-person, via phone and using remote access software to all students, faculty and staff on Mac and PC based hardware

Maintain computer hardware used in staff offices, public venues and classrooms including mobile computing for faculty. As needed assist with the setup, and use of such equipment, assisting with scheduled hardware refresh/replace and software upgrade initiatives

Analyze software needs for end users and determine dependencies and compatibly for software applications across different operating systems and browsers

Design and build images for faculty laptop program working closely with other groups within Information Services

Manage installed base of computer hardware and software using Active Directory, Group Policies, scripting languages & batch files to automate tasks

Utilize imaging technologies (Microsoft-based) to develop and deploy standardized configurations, and to facilitate the transfer of user data between computers

Participate on multi-department project teams working to develop and deploy new applications and technology to the University community

Test, promote, explain and document available services and technology to parents and students at Admissions and Student Affairs events

As needed, direct student workers in tasks to support end users

All other related duties as deemed appropriate and assigned by the Associate Director of Technology Services

Education Requirements:

• Associate's degree required
• Bachelor's degree preferred
• Experience may substitute for some of the above education requirements

Qualifications:

1-3 years of experience in providing technical support in a higher education environment

Valid driver's license

As needed, ability to work evenings and weekends

Excellent communication, customer service, interpersonal, and presentation skills

Proven ability to manage multiple and changing priorities

Capable of working equally well individually and as part of a team

Demonstrated ability to work with diverse populations and/or a commitment to diversity and inclusion

Technical Skills:

Experience with imaging technology a plus (eg Microsoft MDT)

Proficiency administering computers using Entra ID (Azure Active Directory), Local Active Directory, Group Policies, WSUS, etc

Familiarity with Fresh Service or other Help Desk ticketing software

Advanced expertise with operating systems and productivity software (Windows and Mac)Relevant certifications: Microsoft, Apple, CompTIA A+, HDI, etcWell-rounded experience working with and supporting multiple computer platforms, including integration with various presentation technologyComprehensive understanding of computer usage in a managed network enterprise environment
Special Instructions to Applicants:

Applications must be submitted electronically and include a resume and a cover letter detailing how your experience aligns with the position requirements and your demonstrated commitment to intentional leadership that values individuals of all backgrounds and experiences.

Quinnipiac University is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. We are committed to fostering an inclusive and respectful community.

Note to Faculty/Staff Applicants Only: If a final candidate is a current or previous Quinnipiac employee, the hiring manager must obtain a reference check from the candidate's current or former manager before making an offer of employment. If the candidate's current or most-recent Quinnipiac supervisor is unavailable, the hiring manager should contact Talent Acquisition for assistance in determining the appropriate alternate contact:

Advertised: April 10, 2025 Eastern Daylight Time
Applications close: Open until filled

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