Harvey Nash USA has been engaged to find a talented Service Desk Support for a Large benefit corporation and health plan company based out of CA.
Job Title: Desktop Support, Service Desk Support, Help Desk 2
Location Remote in CA
Duration 6+ Months Contract
Preferred Qualifications and Experience
- In this role you will be responsible for the remote support to users with technical problems and information technology issues involving computers and network services in an advanced network environment.
- Provides support (via telephone and chat), diagnostics and troubleshooting of computers, network services and related peripherals to local and remote access users.
- Provides end-user support and general training in the use of various software packages and in-house developed software.
- Provides ticket status updates and metric reports to management.
- Develops, documents, implements, and audits standard operating procedures and customer service guidelines relating to Service Desk IT support.
- Able to function independently and produce results that meet standards of quality, timeliness, and accountability.
Top Skills:
- Minimum if 1 - 2 years of prior Service Desk experience in a high volume IVR based call center.
- High quality Customer Service skills (empathy, probing questions to gain understanding, "I can" attitude)
- Office 365 troubleshooting
- Virtual Desktop Infrastructure troubleshooting
- Microsoft Azure experience
- Active Directory experience
- Microsoft Exchange experience.
- Knowledge of Active Directory, Microsoft Exchange Admin Console, Azure, Service Now.
- Basic knowledge and troubleshooting of Microsoft Office 365 applications.
- MAC experience would be preferred but not required.
Education Requirements:
- Associate degree or equivalent experience preferred.
A reasonable, good faith estimate of the minimum and maximum hourly wage for this position is $20- $25 Hourly on W2 (Depending on Experience and location).
Benefits will be available, and details are available at the following links:
- Benefits Summary: Why You Should Work with US
- Benefits Details 2024 - 2025: 2024 Benefits Guide (Contract Employees)
- 401K Plan: 2025 Harvey Nash 401k Plan