Job ID Number R5229
Employment Type Full time
Worksite Flexibility Remote
Job Summary As a Desktop Support Specialist, you will be responsible for providing remote hardware and software support. We are seeking someone able to work PST to support our client,.
Job Description We are seeking a
Desktop Support Specialist to provide hardware and software support for our client.
This position is full-time, remote, and a month by month contract. Candidates must be able to work PST hours to support the client. What You'll Do - Respond professionally and courteously to all service requests and areas of the business entities
- Utilize remoting tools (Dameware, SCCM, etc.) and remote desktop to provide level 2 technical support to over 110 veterinarian clinics and hospitals
- Monitor work queues, open, update, and close ServiceNow incidents
- Thoroughly and accurately document the details of user requests or issues, including diagnostic steps performed and the resolution provided
- Act as a single point of contact for users of the Information & Technology Department, directing questions and reporting problems regarding services
- Install desktop hardware/peripherals and printers
- Install individual software packages as needed for all users
- Use imaging software to expedite large equipment rollouts
- Support other satellite offices, such as various clinical sites
- Keep system information up to date in the ticketing system for asset tracking
- Rotate on-call schedule with the rest of the team
- Install and support various Veterinary Practice Management Software
- Assist C-level executives, Directors, Doctors, nurses, etc.
- Maintain a great attitude and willingness to learn
- Communicate effectively in both English and Spanish
What You'll Need Required:
- Bachelor's degree in a technical discipline or high school diploma/GED and equivalent experience
- 3 years of professional work experience
- Experience supporting Telecom
- Proficiency in MDM, O365 troubleshooting, and user management
- Knowledge of data communication and network concepts, principles, and fundamentals
- Relevant experience or strong aptitude for building or supporting data networks
- Proficiency with LAN, WAN/MAN, data center networks, or wireless networks
Physical Demands: - Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or 824 - 8111.
Equal Employment Opportunity Policy Statement CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.