Job tile: Desktop Support Project
Duration: 12 Months (with possible extension)
Location: San Francisco, CA (Hybrid-Onsite support required at various city locations as part of relocation efforts)Job Summary: The Clients Agency - IT seeks a qualified
Desktop Support Technician to assist with a multi-phase relocation project involving approximately 1,000 staff across various locations. The technician will play a crucial role in the setup, reimaging, relocation, and support of end-user equipment, network configurations, and IT systems during a major operational transition.
Roles and Responsibilities:1. Secure Printing Configuration - Configure secure print features for all printers/copiers
- Conduct staff training and create manuals
- Provide ongoing support for print security
2. Wireless Access Design and Testing - Assist network team with wireless design and placement of WAPs
- Conduct testing to ensure performance and coverage
3. Monitor and Docking Station Management - Relocate and install 2,000 monitors and 1,000 docking stations
- Implement cable management at workstations
4. Endpoint Management Systems Update - Update Active Directory, SCCM, and VLAN configurations
- Maintain and verify updated system documentation
5. Conference Room Equipment Installation - Install AV, telephony, and conferencing hardware/software
- Provide training and documentation for IT and users
6. Program-Specific Hardware Setup - Install and test lobby kiosks, EBT printers, and sound systems
- Document setup and train relevant personnel
7. Decommissioning and Inventory Management - Inventory, decommission, and coordinate hardware relocation
8. Laptop Reimaging and User Assistance - Reimage 500+ laptops with updated software/security
- Provide user support during equipment refresh
9. Project Management & Communication - Support project planning and timeline execution
- Communicate regularly with stakeholders
- Assist in identifying risks and mitigation strategies
MQ1 3 years' experience in Windows PC imaging
Acceptable documentation includes:
• Detailed invoices
• Detailed purchase orders
• Detailed contracts
• Client letter/email
The documentation must confirm the following details: (a) project scope, (b) project cost, (c) project start and end dates, and (d) client name.
MQ2 3 years' experience in desktop support - installation of laptops, computer equipment, peripherals, software, and etc
Acceptable documentation includes:
• Detailed invoices
• Detailed purchase orders
• Detailed contracts
• Client letter/email
Nice-to-Have (Desired) Experience: - Experience with Active Directory and SCCM
- Familiarity with network design and VLAN configuration