Role: Desktop SupportLocation: Madison WI (100% onsite)Interview Process: Multiple rounds of virtual interviews.Contract role Job description: Job Responsibilities • Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently
• Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision
• Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures
• Documents inquiries and responses and recommends procedural improvements to unit leadership
Required Skills: - Knowledge of computer software, operating systems, hardware and networking is required Experience with Microsoft Active Directory is required.
- Hardware and software troubleshooting skills are required Able to work in a team as well as independently
- Experienced in providing professional and courteous customer service is required
Additional Skills - Excellent verbal and written communication skills is preferred
- Three or more years relevant work experience with Windows 10/11 is preferred. Two or more years relevant work experience with OSX is preferred.
- Experience and knowledge of computer security is preferred.