Summary of Basic Function: The Desktop Support Intern assists with tier-one support and maintenance of computer equipment, audio visual equipment, phones, and end user technical support at Brentwood Bank.
Candidate will partner with Desktop Administration for answering and fielding calls, resolving tickets related to: hardware and application issues, new workstations/laptops builds and configuration, printer setup and configuration, automated software distribution, conference rooms technology support, employee onboarding and offboarding requests, and end user support.
Candidate will adhere to desktop policies, procedures, and standards aligning to the Brentwood Bank and industry best practice.
Essential Duties and Responsibilities: - Respond to and address internal tickets supporting Brentwood Bank employees.
- Manage user expectations and provide timely and effective communication.
- Gain understanding with Computer Lifecycle Management:
- Workstations/laptops build and configuration.
- Coordinate with end-users and the Desktop Administration team to provide customer focused desktop support practices.
- Assist the Inventory Management Team with the documentation process and end-user signoff.
- Ensure company assets adhere to Information Security Policy requirements.
- Gain understanding of enterprise compliance; with company policies, procedures, and standards.
- Partner with IT team and end users for troubleshooting and effective IT Service Management
- Other duties as assigned by management.
Knowledge, Skills, Abilities and Requirements: - Purist of an associate degree or certification in Computer Science, Information Technology or other related field required.
- Basic understanding of Computer Hardware, Windows OS/MacOS.
- Basic understanding of the Microsoft 365 Suite.
- Basic understanding of Service Desk Platforms/Ticketing Systems.
- Demonstrated superior customer service skills.
- Ability to work in a team environment.
- High level of attention to detail and ability to multi-task.
- Physical Requirements: ability to sit for prolonged periods of time, prolonged frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, must be able to communicate verbally and listen carefully through a telephone system; occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1-10lbs, minimal lifting of up to 70lbs, ability to see and read fine print, must be able to distinguish and count currency.
Benefits At Brentwood Bank, we know that great people make a great organization. We value our people and offer our employees a broad range of benefits to support wellness for individuals and families.
Our People and Culture Brentwood Bank is committed to a diverse, equitable, and inclusive culture that empowers our people contribute their unique ideas and perspectives to make a difference. Brentwood Bank creates a strong relationship within the communities we serve and will continue to contribute our time, talent, and financial support to improve the areas where we live and work. Here, you will work alongside company leaders and industry pioneers who have proven experience and are committed to continuous innovation. Employees feel valued in all aspects of their lives, including both their professional and personal aspirations. We are looking to hire the best and brightest to help use continue to evolve and drive superior services.
Professional Development From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to build new skills, take on leadership opportunities, and grow connect through mentorship. From on-the-job training to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Brentwood Bank is an EOE Vet/Disability Employer