Desktop Support

Description
Install new workstations and transfer of data
Install printers, monitors, and other peripherals.
Troubleshoot hardware, software problems.
Taking support calls from the helpdesk.
Pushing software to users new machines with SCCM.
Imaging new machines for next roll out.
Installing components for lab machines (e.g. serial cards smoke devices).
Qualifications:
Hardware and Software Troubleshooting for computers, servers, network gear
Experience with Cisco Network systems
Experience with Windows 7, 8.1, and 10 OS
Experience with Apple Mac/OSX
Experience with Microsoft Suite (Office, Visio, Project, PowerPoint, Excel)
Build and deploy Laptops, Desktops, Printers and network switches
Experience with Audio/Visual support with Miracast, Blue Jeans, MS Hub
Provide end-user support on desktops, printers, network connectivity
Run tickets on hardware and network related issues
Resources must be local to the location to be supported Clarksville
Deskside Support covering Software and Operating Systems for Example Encryption, anti-virus login scripts Active Directory, Group Policy Objects.
IMACDs - Install, Move, Add, Change, De-install of hardware and software
o Ad hoc (ongoing, run rate requests)
o Refresh (managed or large scale deployment)
o Project Management Office (PMO) services for client scheduling, etc. for refresh or other IMACD type of activity
Hardware Break Fix Services for End User Devices
o Desktops, Laptops, Tablets, Smartphones, Thin Clients, Printers, others
o HP and other manufacturers
o Direct the resolution for in warranty, out of warranty, enhanced service levels, HP and other manufacturers
Software Break Fix Services
o Reinstallation\removal of non functioning software.
o Providing advice and recommendations to End Users on desktop business tools and commercially available software.
o Provide reasonable effort\assistance in support of End Users applications.
VIP (very important person) Support
Hands & Eyes Support - Provide support under the direction of another delivery unit
o Onsite Support for remote Data Center and Networks engineers
o Swapping Uninterruptable Power Supply (UPS) units, rebooting servers, movement and relocation of telephone handset, verify network connectivity on various devices.
o Server tape operations, media retention, installation\deinstallation of servers, Hardware repair with OEM vendor, loading of software/Operating System.
Skills
Desktop, Windows 10, Troubleshooting, Support, Hardware, Active directory
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Winston-Salem,NC.
Application Deadline
This position is anticipated to close on Apr 19, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.