Desktop Support

Description

Primary Responsibilities: 1. Providing IT Support over the phone, through e-mail, chat, in person, or via remote control. 2. Experience with Windows 10/11, Mac OS, Office 365, ServiceNow, BitLocker and McAfee encryption. 3. Responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software; ServiceNow 4. Providing support to traditional workstations, mobile devices, printers, and other peripherals, 5. Responsible to ensure completion of all assigned work and proper communications with clients meeting service level agreements, customer satisfaction, and service demands 6. Working in a fast paced, team environment. 7. Maintain a high level of customer satisfaction 8. Identify technical and process issues and recommend improvements. 9. Responsible for compliance with applicable Corporate and Divisional Policies and procedures. 10. Complete tasks as assigned by dispatchers and as directed by management. 11. Update service tickets as appropriate and in a timely manner. 12. Resolve technical issues and act as a technical contact for issues that require escalation. 13. Local travel across AbbVie campuses; mileage will be reimbursed

Skills

Desktop, Windows 10, support, troubleshooting, active directory, windows, technical support, hardware, imaging, office 365, o365, ticketing system

Top Skills Details

Desktop,Windows 10,support,troubleshooting,active directory,windows,technical support,hardware,imaging,office 365,o365,ticketing system

Additional Skills & Qualifications

Required Qualifications: 1. 3-5 years of Desktop Support experience in a corporate environment 2. Must have a broad knowledge of Windows OS, Active Directory, Microsoft Office 365, OneDrive 3. Experience using remote desktop tools like Bomgar/RDP 4. Experience supporting virtual meeting tools; preferably MS Teams 5. Experience with Service Now ticketing system 6. Must possess a strong customer service orientation. 7. Must be adaptive and flexible and have good problem-solving skills. 8. Must be able to communicate effectively both verbally and in writing.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $32.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Pleasanton,CA.

Application Deadline

This position is anticipated to close on May 16, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.