Our client is seeking a Desktop Support IV to join their team. As a Desktop Support, you will be part of the User Support Services team, supporting various departments. The ideal candidate will have excellent communication skills, a strong customer service orientation, and the ability to work both independently and collaboratively, which will align successfully with the organization's mission.
Job Title: Desktop Support
Location: Madison, WI
What's the Job? - Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently.
- Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision.
- Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures.
- Documents inquiries and responses and recommends procedural improvements to unit leadership.
- Ensures a high level of customer service to support the mission activities of the institution through information technology.
What's Needed? - At least 10 years of experience in desktop support with knowledge of computer software, operating systems, hardware, and networking.
- Experience with Microsoft Active Directory is required.
- Strong hardware and software troubleshooting skills are essential.
- Proven experience in providing professional and courteous customer service.
- Preferred: Three or more years of relevant work experience with Windows 10/11 and two or more years with OSX.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you.
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -
Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.