Desktop Support

Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.

Title :Desktop support
Location : Boston, MA

Parking charges will be reimbursed by HCL

Job Description:
IT Site Support Specialist who will manage technical support services to all employees in supported offices. This is a hands-on role where the resource will provide both remote and desktop support as well as assist with projects like storage implementation, server and network upgrades and mobile computing reviews. The IT Site Support Specialist will be responsible for:

• Providing technical expertise and end-user support in the areas of Mac OS, Microsoft Windows platform (Windows 10), Microsoft Office 365, off-the-shelf applications, Remote Connectivity Platform, network/local Client & Canon printers via desk side, phone support or remote support

• Tenacious logging of tickets and timely resolution of first-line issues, or escalation to other support teams

• Providing desktop/laptop break/fix/maintenance support

• Providing support to growing mobility platform (iOS, Android and windows-based platform)

• Technology onboarding deployment and offboarding asset recovery

• PC and Laptop build
REQUIREMENTS:
The ideal IT Site Support Specialist will have demonstrated prior IT experience preferable within the professional services industry, excellent communications skills and an aptitude for problem solving. We are looking for someone with:

• Ability to prioritize issues on a case-by-case basis

• Excellent customer service skills

• Experience working in an ITIL based Service Desk

• Extensive knowledge and experience with Windows based technologies

• Hardware platforms including Client laptops & Cisco phones.

• Microsoft technologies such as Active Directory, SCCM and Exchange

• Outstanding troubleshooting skills in WAN/LAN/Desktop situations

• Excellent written and verbal communication skills that help represent diverse communities

For more information and other jobs available please contact our recruitment team at . To view all the jobs available in the USA and Asia please visit our website at