Desktop Support

Hello,

Hope you are doing great.

Please let me know if you are interesting for below position.

Position - Desktop L1 Support

Location - Beachwood, OH - USA

Duration - Contract/Fulltime

i. Communication to a personal computing Device (e.g., iPhone, iPad, pager) enabled to receive real-time dispatch notices from the Service Desk;.
i. Monitoring of a Service Desk Ticket queue for dispatched Tickets, checking the queue at least every ten (10) minutes;.
ii. Acknowledging the receipt of the dispatch Ticket to the Service Desk within ten (10) minutes after reviewing the dispatch Ticket queue;.
iii. Reviewing the troubleshooting information embedded in the dispatched Ticket for familiarization with the end-user issue and to arrive at the end-user's location with the most appropriate tools and End-User CI replacement parts; and
iv. Notifying the Service Desk through an established process of the anticipated time of arrival at the end-user's location.
v. Perform remote diagnostics with the end-user.;
vi. Provide all necessary labor to repair or Restore End User CI to Normal Operations;.
vii. Provide all necessary Support for the Maintenance and repair of local Backup and Restore capabilities for End-User CIs;.
viii. Perform BIOS update, if required and approved by Client;.

Conduct asset validation, including end-user profile updates, End-User CI Asset Tag check, model and serial number check, Location etc.
ix. Provide onsite Support for Conference End-User CIs that reside in conference rooms at Service Locations during team meetings and major events such as conferences and leadership meetings, including:
x. Connectivity to Local Area Networks (including wireless access points);
xi. Connectivity to projectors and Support of projector functionality (including bulb replacements when necessary);
xii. Assistance with obtaining sufficient power strips;.
xiii. Configuration of audio-visual Systems; and

Resolution of all Incidents related to the performance of End-User CIs residing in conference rooms.

Thanks & Regard

Roshan Singh

Ext- 336

Mob -

Saxon Global