Desktop Support

Job Description

Required Skills: Desktop Support Engineer:

Associates should be flexible in shift timings and WORK FROM OFFICE IS MUST. This is 100% Work from Office Role.

• Good in desktop support handling in Windows, Linux, and MAC environments.

• Good SCCM Knowledge. Would be helpful if he knows basic SQL scripting used for SCCM.

• Manage Patching in SCCM for Desktops, troubleshoot on problematic machines. Reinstall SCCM agent and redeploy packages.

• Installation and maintenance of Windows and Mac OS.

• Troubleshooting all the issues related to Hardware, Networking & Software on Windows OS (Windows7, Windows Vista, Windows 8 & Windows 10) and MAC OS.

• Installation configuration and troubleshooting of Desktop applications and tools.

• Technical knowledge of Desktop and Laptop hardware.

• Configuring and troubleshooting Office 2010, 2013, 2016, and Office365 suite.

• Manage Files and folder permissions.

• Printer installing and sharing, troubleshooting printer-related problem.

• Configuring and managing different types of scanners.

• Configuring and managing different types of network printers, scanners and peripheral devices.

• Managing Networks Setup - Crimping & Punching

• Manage Video conferencing call through IP & ISDN lines.

• Resolving problems related to LAN connectivity.

• Setting up of Wireless on Laptop and BYOD devices

• Experience in working on IT Service Management Tools like ServiceNow
Primary Responsibilities:

• Handle Tier 1,2, And 3 help desk escalations through tickets or phone

• Able to work individually and in team and set priority.

• Follow up on outstanding requests and ensure timely resolution

• Create accounts and configure hardware as part of the onboarding process

• Support audio and video equipment in conference rooms

• Manage and monitor internal assets to ensure accurate inventory records

• Maintain all deployed computers/laptops/printers, repairing & replacing as needed

• Supporting IP phone systems, administering changes as needed

• Take on further duties steadily as you grow into your role with the team and our staff

• Install, upgrade, support, and troubleshoot Windows 10, some Windows 7 and XP and Exchange, Outlook, Ring Central, Bitlocker, and any other authorized desktop applications

• Install, upgrade, support, and troubleshoot for network printing and local printing, computer hardware, and any other authorized peripheral equipment

• Customize desktop hardware to meet user specifications and site standards.

• Performs work in compliance within specified warranty and security requirements.

• Returns defective equipment/parts to maintenance inventory, document customer repairs, maintain and restock assigned parts inventory.

• Take ownership and responsibility of queries, issues, and problems assigned to the Desktop Site Support team.

• Work with vendor support contacts, Service Desk Level 1, and Desktop Engineer Level 3 teams to resolve technical issues within the desktop environment.

• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible