Job Title: Desktop Support Location: Madison, WI What's the Job? - Provide timely IT support for PC endpoint incidents to ensure DHS staff can efficiently support critical initiatives.
- Assist with operational upgrades of desktop systems, including updating operating systems to Windows 11 and machine BIOS.
- Support the transition of DHS's physical move to the GEF1 building, ensuring correct setup and troubleshooting technical issues.
- Track efforts through a ticketing system to maintain organized and efficient support.
- Perform software installations, both via packages and manual processes, to ensure all systems are up to date.
What's Needed? - 3+ years of experience troubleshooting issues on Windows laptops and desktops.
- 3+ years of experience tracking efforts through a ticketing system.
- 3+ years of experience in software installation, both packages and manual.
- 3+ years of experience setting up computer stations and peripherals.
- Experience with desktop tools such as Ivanti or SCCM is a plus.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you.
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.