Desktop Support Engineer & MAC OS Windows OS

Company Description

We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies.

Job Description

Responsibilities:
User and administration of operating systems including Mac OSX/IOS, Windows, and Linux Ubuntu.
Expertise in MAC OS and Windows OS platforms
Aptitude and ability to learn to adapt quickly to new technology and business requirements in a fast paced, dynamic global environment.
Expertise on troubleshooting Mac devices, knowledge on troubleshooting windows devices.
Troubleshooting a variety of client, mobile and cloud applications office software (Microsoft Office, Google Apps Suite, Browsers, Salesforce, etc.).
Hardware provisioning, imaging, troubleshooting, and software installation for laptops (Apple
Dell), desktops (Dell), and corporate owned/BYOD mobile devices (IOS/Android) along with standard peripherals.
TCP/IP networking supports troubleshooting of a corporate user and remote user environment with LAN, WAN, and VPN implementations globally.
Understanding and adhering to security policies and corporate best practices.
Solve complex incidents by applying known documented solutions and processes, taking work items through to completion with minimal direct supervision.
Partner with senior members of the team to learn new skills, ask for help, and escalate as needed.
Understand all aspects of configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases
Perform all tasks related to the day-to-day operations of several large implementations of customer including managing users, creating and maintaining custom objects and fields, handling bulk data migration, workflows, validation rules, page layouts, and troubleshooting of Apex and integrations
Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
Maintain and demonstrate 100% compliance with all written security policies, SOX procedures and change management controls
Communicating in different settings and methods including team meetings, conference calls, email, instant messaging, and social media.
Training team members in formal and informal settings.
Customer and technical support processes.
Linux support experience
Provide technical support to customers at the TechBar area, including diagnosing and repairing a variety of technical issues.
Work with the store team to ensure the TechBar area is well-maintained and stocked with the necessary tools and supplies.
Document and maintain accurate records of all repairs and services provided.
Always maintain a positive and professional attitude, ensuring that all customers receive the highest level of service.
Qualifications:
A+ certification, or equivalent technical certification preferred.
Strong customer service skills, including the ability to communicate technical concepts to non-technical users.
Excellent problem-solving skills, with the ability to diagnose and resolve technical issues quickly and efficiently.
Knowledge of current Windows and Mac operating systems, as well as mobile operating systems (iOS and Android).

Regards,

Mohammed ilyas,

PH - or Text - or You can share the updated resume at com

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.