Desktop Support Engineer

•  Hays Investor
•  Work for Hays
•  About Us
•  Find Us
•  For Job Seekers
•  For Organizations
•  Australia
•  Austria
•  Belgium
•  Brazil
•  Canada
•  Chile
•  China
•  Colombia
•  Czech Republic
•  Denmark
•  France
•  Germany
•  Hong Kong SAR
•  Hungary
•  Italy
•  Japan
•  Luxembourg
•  Malaysia
•  Mexico
•  Netherlands
•  New Zealand
•  Poland
•  Portugal
•  Romania
•  Singapore
•  Spain
•  Sweden
•  Switzerland
•  Thailand
•  UAE
•  United Kingdom
•  United States
•  For Job Seekers
•  For Organizations
•   Job Search
•   Our Expertise
•   Advice
•   My Account Countries

AMERICAS

Brazil

Canada
EN FR

Chile

Colombia

Mexico

United States

EUROPE

Austria
DE EN

Belgium
FR NL EN

Czech Republic
CZ EN

Denmark
DA EN

France

Germany
DE EN

Hungary
HU EN

Ireland

Italy

Luxembourg
FR EN

Netherlands
NL EN

Poland
PL EN

Portugal

Romania
RO EN

Spain

Sweden
SE EN

Switzerland
DE EN FR

UAE

United Kingdom

ASIA PACIFIC REGION

Australia

China
CN EN

Hong Kong SAR

Japan
EN JP

Malaysia

New Zealand

Singapore

Thailand
•  Home
•  Job Search
•   Desktop Support Engineer - EUS Desktop Support Engineer - EUS
JOB

View Saved Jobs

Save job
•   Job type
Contract
•   Location
Wisconsin
•   Profession
Other/tbc
•   Industry
Technology & Internet Services
•   Pay
$30.00 - $31.39/hr.
•   Share job

Desktop Support Engineer - EUS - Contract - Raynham, MA - $30.00 - $31.39/hr.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Cognizant is seeking a Desktop Support Engineer - EUS in Raynham, MA.

Role Description

• Experience in supporting overall manufacturing / lab IT systems and IT devices.

• Familiarity with manufacturing, lab and Data Centre IT equipment

• Includes but is not limited to scanners, printers (Zebra, etc ), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc

• Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays)

• Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management

• Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues.

• Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Centre

• Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.

• Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points)

• Knowledge / Understanding of GMP and GxP

• Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.

• Strong focus on quality and attention to detail.

Skills & Requirements

Required Skills:

• Desktop Support at an Enterprise level

• Data centre Knowledge and Troubleshooting skills

• Health Care / life Sciences domain Knowledge

• Excellent communication skills.

Qualifications:

• Safety training and proper PPE and/or Lab requirements always apply

• Understanding of GMP / GxP environment

• PCs / Servers cannot have any sort of maintenance or patching without approved change control windows

• No systems or devices should ever be rebooted without proper approvals

• Often MLL sites may have isolated networks

• Understanding of what critical support means during a P1 or P2 event (i.e. proactive support - spares, crash carts, etc.)

• Ensure best practices are followed and understood:

• 5S (LEAN) or similar methodology in IT rooms / Datacentre

• Requirements to enter a clean room

• Proper entry procedures, proper gear, etc.

• Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc.)

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .

Drug testing may be required; please contact a recruiter for more information.