Desktop Support Engineer

Job title: Desktop Support Engineer - EUS

Job Location: Washington, DC

Work Model: Onsite (No Remote/Hybrid)

Subcontracting Permitted: Yes

Required Skills:

• Desktop Support at an Enterprise level Data center Knowledge and Troubleshooting skills

• Health Care / life Sciences domain Knowledge

• Excellent communication skills

Responsibilities:

• Experience in supporting overall manufacturing / lab IT systems and IT devices.

• Familiarity with manufacturing, lab and Data Centre IT equipment

• Includes but is not limited to scanners, printers (Zebra, etc ), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc

• Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays)

• Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management

• Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues.

• Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Centre

• Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.

• Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points)

• Knowledge / Understanding of GMP and GxP

• Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.

• Strong focus on quality and attention to detail

Qualifications:

• Safety training and proper PPE and/or Lab requirements always apply

• Understanding of GMP / GxP environment

• PCs / Servers cannot have any sort of maintenance or patching without approved change control windows

• No systems or devices should ever be rebooted without proper approvals

• Often MLL sites may have isolated networks

• Understanding of what critical support means during a P1 or P2 event (i.e. proactive support - spares, crash carts, etc.)

• Ensure best practices are followed and understood:

• 5S (LEAN) or similar methodology in IT rooms / Datacentre

• Requirements to enter a clean room

Proper entry procedures, proper gear, etc.

• Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc.)

Years of Experience: 4.00 Years of Experience

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.