Desktop Support Engineer

Position: Desktop Support Engineer
Location: Pleasanton, C
Duration: 12 Months contract
Pay Rate: $38/hr on W2

Job Summary:
s an RFID Support Engineer, you will play a crucial role in resolving technical issues and ensuring brand satisfaction. You will work closely with store support, senior engineers, and other team members to provide timely and effective support to our clients.

Key Responsibilities:

• Respond to and resolve customer support tickets in a timely manner.

• Diagnose and troubleshoot technical issues with the RFID vendor.

• Collaborate with senior engineers to escalate and resolve complex issues.

• Document and maintain accurate records of support tickets and resolutions.

• Assist in the creation and maintenance of support documentation and knowledge base articles.

Qualifications:

• Strong understanding of basic networking concepts,

• Basic understanding of RFID Hardware, Peripherals and Mobile Devices

• Android support experience

• Excellent problem-solving and analytical skills.

• Strong written and verbal communication skills.

• Eagerness to learn and adapt to new technologies and processes.

• Previous experience in a customer support or help desk role is a plus, but not required.