Title: Desktop Support Engineer
Location: St. Hutchinson, KS Fort Madison, IA Onsite
Detailed Job Description
Possess 5+ years of relevant experience.
Experience with Microsoft desktop operating system and Windows application deployment, configuration and management
Windows Client Administration
Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
Identify, log and resolve technical problems with software applications or network systems
Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
Collaborate with Technology team members to ensure efficient operation of the organization&s desktop computing environment.
Where required, administer and resolve issues with associated end-user Workstation network software products.
Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
Ensure that work is carried out within agreed service levels and in accordance with department guidelines
Maintain client databases with up-to-date solutions and clear record of activities
Explain and document technical issues in a clear way to clients
Have proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc.
Develop in- depth technical knowledge and domain expertise within End User Computing technologies
Proactive and passionate of the End User Computing world, with strong interpersonal skills and excellent time management skills
Strong capabilities in Windows 10,11 support, migration & Deployment.
If necessary, liaise with third-party support and PC equipment vendors.
Perform related duties consistent with the scope and intent of the position.
Hands on Experience End to End Desktop/Laptop life cycle management.
Experience and desire to work in a Global delivery environment
Communication and Analytical skills
Desirable (not mandatory): Relevant technical & process certifications:
ITIL V3