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- Minimum of 2-5 years Hands on experience in the EUC and specially with L2 services, with very strong windows knowledge and hands on and understanding of the Windows 10 / 7 OS and general Virtual Desktop Knowledge.
- Should be HP Certified and have an understanding of ITIL processes including Incident Management, Service Request Fulfillment and working on Incident Management.
- Prefer experienced working with ServiceNow and other ITSM tools and should understand the best practice of recording all customer transactions in incident / Request ticket worklogs.
- Follow Incident and Service Request process and other work processes as provided by Operations Manager.
- Provides support as trained, defined, instructed and managed by Ops Manager.
- Coordinate OEMs such as Dell, HP for repairs as trained and defined by TechM.
- Responsible for Depot services which includes but not limited to Shipping, Build, receiving of shipment, packing tasks.
- Support Asset Management and Imaging team for completing the deliverables.
- Utilize remote tools, as provided and trained by customer, when feasible.
- Experience with MAC & Windows Server infrastructure & roles (AD, DHCP, DNS, DFS, CA, etc.)
Date Posted: 14 April 2025
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