Desktop Support Analyst

Role Name: Desktop Support Analyst
Location: Onsite - Niskayuna, NY
Rate: $25/hr on W2

JOB DESCRIPTION:

Desktop Support Grade:A4 Consultant 2 3-5 years of experience Job Description
• Beginner knowledge on Active Directory, Group Policy
• Hands on experience for Windows, & IoS Corporate Devices
• Coordinate with multiple teams for resolving incident and executing change tickets
• Business & Common Application installation expertise (Like, Microsoft, Third party tools, enterprise applications)
• Strong troubleshooting skills for Desktop, Laptops & Peripheral devices

Must Have Skills
3+ years of hands-on experience, managing below technologies
•
Microsoft Desktop Family Operating System (Win 7/10)
• Beginner knowledge on Active Directory, Group Policy
• Active Directory & GPO
• Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App & Web Services Cloud components and associated interconnections

•Good to Have Skills
Very good verbal and written English communication and presentation skills
• Effective time management, team handling and organizational skills
• Client interaction and escalation management