Codeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.
Who We're Looking For:
We have a contract opening with our direct client for a Desktop Support Consultant to work full-time in the Madison office. Report to the IIT User Support Services Manager and work as part of a cross-functional user support services team. This role involves first- and second-level technical support, resolving routine and complex issues by following documented procedures, and delivering reliable, solution-focused assistance to support the mission of the organization through IT services.
Responsibilities:
- Independently install, configure, repair, and maintain complex technology hardware and software.
- Identify, troubleshoot, resolve, and escalate advanced technical issues,
- Communicate effectively with users via various channels while following established policies
- Document user interactions and offer suggestions for process improvement
Qualifications:
- Demonstrated knowledge of computer software, operating systems, hardware, and networking
- Proficiency with Microsoft Active Directory
- Strong hardware and software troubleshooting abilities
- Proven experience delivering responsive and respectful technical support to users
- Three or more years of experience working with Windows 10/11
- Two or more years of experience working with macOS (formerly OSX)
- Understanding of computer security principles and practices
Work Location:
This role is 100% on-site in Madison, WI. Candidates must be residents of Wisconsin.
Additional Requirements:
- The selected candidate must have a current influenza (flu) vaccination. Proof will be required.
- Parking costs are the responsibility of the employee.
Wisconsin residents able to commute to Madison daily can apply by emailing resume to .
About Codeworks: Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.
Codeworks is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Codeworks, LLC discloses that the anticipated hourly pay range for this position is near $28. This rate is subject to change based on job-related factors, including client requirements where applicable.
All full time Codeworks employees are eligible to enroll in the company's medical, dental, vision, and life insurance plans. Additionally, employees can participate in Codeworks' 401(k) retirement plan.