Desktop Service Technician Level 1

About usRural King is America s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support.At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve.How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%Healthcare plans to support your needsVirtual doctor visitsAccess to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic s Complex Care Program15% Associate DiscountDave Ramsey s SmartDollar ProgramAssociate Assistance ProgramRK Cares Associate Hardship Program24/7 Chaplaincy ServicesCompany paid YMCA Family MembershipPlans and execute the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks as well as operating and application systemsExperience deploying, support/administration of Office 365 Ability to learn and support new technology utilized by operationsExperience with barcode scanners, barcode printers, and mobile computing technologyExperience with and understanding of common file cloud storage platforms such as Dropbox, OneDrive (including SharePoint Online), Google Drive, Box, etc.Experience setting up, supporting, and troubleshooting network services and topologyWindows Active Directory, Group Policy, File and Print Share ServiceManaging file shares and permissions structuresExperience with deploying and troubleshooting Mobile DevicesLAN and WAN DHCP, Static IP addresses/DHCP reservationsTroubleshooting DNSWireless (802.11b/g/n/a/ac, 2.4 & 5GHz)Ability to work independently and in a team environmentSelf-starter who thinks out-of-the-box, quicker learner, constantly looking for ways to improve operations Assists all our users with any logged IT related incident when called uponTakes ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possibleHardware Inventory Tracking Track computer equipment (by asset tag and serial number) by location. Receive/Ship equipmentResponsible for the shipping / receiving of materials and equipment.Must accurately record, update, and document requests using the IT incident management systemAble to install and configure new IT equipmentResolves incidents and upgrades different types of software and hardware. Ability to resolve incidents with printers, copiers and scanners Must maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate mannerSitting for extended periods of time Repetitious hand movements, Typing/Keystroke dexterityAdept at handling stressful circumstancesMay be required to cross train and perform other duties. Basic Computer SkillsCOMPTIA A+ & Net + preferredVast knowledge of IT conceptsProficient Knowledge of Windows 7 and Windows 10PC Peripheral knowledge and diagnosticLaser printer troubleshooting Knowledge of Microsoft Office Suite (Outlook, Excel, Word, etc.)Customer Service ExperienceAbility to learn new technologyMust be able to speak clearly and calmlyMust be able to work holidays/weekends as needed Must be able to work within a team environment and independent as needed