Position Overview The Desktop Performance Analyst is responsible for maintaining desktop software, managing ongoing deployments, providing end-user support for desktop applications, and ensuring computers are properly patched at both the operating system and application levels.
Primary Duties and Responsibilities - Monitor firm desktop computers to ensure all desktop software is up-to-date and functioning correctly. This includes regular updates, troubleshooting, and resolving software-related issues.
- Continuously monitor the performance of desktop environments and identify areas for improvement. Implement solutions to enhance performance and user experience.
- Schedule and manage the restart of desktop computers regularly to ensure optimal performance and the application of updates. Work directly with end users to assist in obtaining compliance as needed.
- Create PowerShell scripts to manage applications, installations, and related tasks.
- Act as the primary point of contact to the help desk for end-user support related to desktop applications. Resolve issues promptly and guide the use of desktop software.
- Assist in packaging and testing new applications and application updates as needed.
- Maintain detailed documentation of desktop configurations, deployment processes, and support procedures. Ensure documentation is up-to-date and accessible to relevant stakeholders.
Secondary Duties and Responsibilities - Performing additional duties and responsibilities as may be assigned.
Working Conditions - Job is performed in a typical office environment, but is subject to time pressures and constraints, and is often dependent on input from others.
- Occasional overtime may be required.