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Required Skills: - Support and troubleshoot Windows 10 Operating System related issues
- Diagnose and resolve system and network related issues on desktops, peripherals and related equipment.
- Support and troubleshoot Microsoft Office (especially Outlook)
- Handle and resolve all problems escalated from customer helpdesk in a timely manner.
- Work with backend global teams to remediate and escalate issues as needed.
- Make recommendations for desktop performance improvements (and lead their execution)
- Be responsible for application upgrades and escalated trouble tickets.
- Provide desktop computing customer service and support.
- Configure and manage software Package Distribution via SCCM.
- Create and maintain related documentation and knowledge base.
- Help keep end users productive through monitoring, maintenance, strong documentation, and fixing issues in a timely manner.
- Be responsible for monitoring, managing, troubleshooting and maintaining client service quality for remote users via VPN
- Spanish Bilingual Support is a mandatory requirement
Date Posted: 15 April 2025
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