Key Responsibilities: - Provide onsite and desk-side support services to end users.
- Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
- Complete incidents and requests within SLA in a pressurized environment.
- Build, configure, and troubleshoot Install "Gold" image on Customer PC and laptop applications and hardware components.
- Ensure tickets are updated on a daily basis.
- Support the meeting room environment and video conferencing.
- Support printers, scanners, and other peripherals.
- Support mobile devices, such as iPads, iPhones, and Android devices.
- 5-7 years of specific experience in: desktop support, customer service, troubleshooting network and operating system issues, and Windows operating systems.
- Good written and verbal communication skills
- Good to have skillset in ServiceNow familiarity and working in a regulated environment.
- Experience with Linux operating systems.
- Troubleshooting network and operating system issues.
Mandatory Skills Workstation and Hardware Tier 1 support (PC Hardware and Software