- As 1st and 2nd level support, first point of contact for user problems with hardware and software, including printer support (on-site/remote/by phone).
- Responding to client support requests.
- Troubleshooting hardware and software issues on laptops, desktops, workstations, etc. and maintaining optimum performance.
- Address customer requests for installation, configuration, testing, and maintenance of hardware and software components.
- Support root cause analysis of equipment problems and provide effective diagnosis.
- Respond to customer requests via phone and e-mail in a timely and accurate manner.
- Installing and upgrading operating systems and computer software. Visiting the client's desk when needed.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Support the users with how-to issues.
- Audio-video smart hand support.
- Completing job reports and ordering supplies using client-provided tools.
Mandatory Skills Good general understanding of IT principles such as ITIL, Desktop/Laptop Support, Windows Admin, Networks, Hardware and Domains