Job Description Job Description
Are you looking for a high-impact IT team where your expertise will directly support mission-critical trade floor operations and executive users in a fast-paced, tech-forward environment? Then we welcome you to apply to our Desktop Engineer Position.
FT On Site in CT $120-140K plus benefits Skills: Trade Floor Support, Break fix, MDM, on prem services, O365, White glove support a plus, Financial Services exp. Job Summary We are seeking a highly experienced
Senior Desktop Engineer to join our IT team with a focus on supporting a fast-paced
trade floor environment. This role requires deep technical expertise, exceptional problem-solving skills, and the ability to thrive in high-pressure situations. The ideal candidate will have strong experience in
Office 365 administration ,
mobile device management (MDM) ,
break/fix support , and managing
on-premises services for a diverse user base.
Key Responsibilities - Provide hands-on trade floor support for traders, executives, and other VIP users in a high-urgency environment.
- Manage and maintain end-user workstations, including Windows 10/11 and Mac devices.
- Perform break/fix troubleshooting , root cause analysis, and resolution for hardware and software issues.
- Administer and support Office 365 applications and services including Outlook, Teams, SharePoint, and OneDrive.
- Manage and support MDM solutions (e.g., Intune, Workspace ONE) for mobile devices and endpoint compliance.
- Oversee and maintain on-prem services , including Active Directory, print servers, and application deployments.
- Coordinate with infrastructure and networking teams to resolve complex system issues.
- Participate in software rollouts, patch management, and desktop imaging initiatives.
- Document technical processes and maintain accurate configuration records.
- Mentor junior support staff and act as an escalation point for advanced desktop issues.
Requirements Must-Have Skills: - 6+ years of experience in desktop engineering or IT support, with 2+ years in a senior or trade floor support role
- Deep knowledge of Office 365 suite administration
- Hands-on experience with MDM platforms (Intune, MobileIron, Workspace ONE, etc.)
- Strong troubleshooting skills for break/fix hardware/software issues
- Familiarity with on-prem IT infrastructure , including Windows Server, Active Directory, DNS, DHCP
- Experience supporting high-pressure environments such as trading or financial services
- Excellent interpersonal and communication skills
Nice-to-Have Skills: - Scripting experience (PowerShell preferred)
- ITIL certification or similar
- Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Desk)
- Experience with VDI environments or Citrix
Education & Certifications - Bachelor s degree in Information Technology or related field (or equivalent experience)
- Industry certifications (e.g., Microsoft, CompTIA, ITIL) are a plus
Company Description
Top Prospect Group founders and management team offer more than 25 years
of experience in Information Technology and Creative Staffing. Our fundamental goal is to build successful relationships resulting in accurate job and prospect representations. Top Prospect Group meets with those we work with face-to-face to garner a better understanding of candidate or client requirements. By leveraging our experience and market insight, we are then able to provide a more consistent recruitment process.
Company Description Top Prospect Group founders and management team offer more than 25 years
of experience in Information Technology and Creative Staffing. Our fundamental goal is to build successful relationships resulting in accurate job and prospect representations. Top Prospect Group meets with those we work with face-to-face to garner a better understanding of candidate or client requirements. By leveraging our experience and market insight, we are then able to provide a more consistent recruitment process.