Desktop Engineer

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

About the Organization
Close the Loop is dedicated to making the Circular Economy a reality by providing best-in-class sustainability solutions to companies that want to move products through the end-of-life stage efficiently and cost effectively.

With a steadfast commitment to zero waste to landfill, the company draws on its strength in innovation to solve for handling even the most challenging materials. Close the Loop's global footprint includes strategically located operations centers and a broad network of sustainability-minded, cost-efficient partners, making its services a clear choice for companies on every continent

Position
Desktop Engineer

Exempt/Non-Exempt
Exempt

Full-Time/Part-Time
Full-Time

Description

Close the Loop Group is leading a revolution from collection to creation in the ever-changing global material supply-chain.

We are redefining the circular economy through innovative recycling and supply chain solutions. Close the Loop is transforming hard-to-recycle materials into future possibilities. As the first Platinum Globally Certified Renew Partner for HP, the millions of print consumables we've collected, and our promise of Zero Waste to Landfill is creating global change through the circular economy.

Overview:

Our Southlake, Texas division, Close the Loop Renewed Solutions, is adding a Desktop Engineer to the team. This role is responsible for leading the deployment and configuration, and maintenance to refurbish and resell devices to consumers. The ideal candidate has expertise in endpoint management tools, scripting, and IT security best practices.

We Offer:

• Salary will be Competitive and Commensurate with Experience
• Competitive Health Insurance/Benefits Package
• Generous PTO Package
• Company Paid Holidays
• 401K with Company Match

You'll Contribute By:

Endpoint Deployment & Management

• Deploying, configuring, and maintaining endpoint devices (laptops, desktops, mobile devices, and other IT assets) across the enterprise.
• Utilizing endpoint management tools (e.g., Microsoft Endpoint Manager, SCCM, Intune, JAMF) for software distribution and policy enforcement.
• Developing and maintaining standard images for operating systems and applications.
• Automating endpoint provisioning using scripting (PowerShell, Bash, or Python).

User Support & Troubleshooting

• Troubleshoot deployment failures, driver compatibility issues, and software conflicts.
• Proactively optimize processes to enhance efficiency, reliability, and scalability.
• Perform root cause analysis and implement preventive measures to improve endpoint reliability.

Security & Compliance

• Ensure endpoint security policies are enforced, including encryption, patching, and antivirus solutions.
• Monitor and remediate compliance issues related to endpoint devices.
• Collaborate with cybersecurity teams to implement endpoint protection and threat detection solutions.

Automation & System Integration

• Design and develop automation workflows to optimize IT processes.
• Integrating IT systems, applications, and APIs to improve interoperability.
• Developing automated solutions for user provisioning, patch management, and monitoring.
• Working with IT security teams to automate compliance and security enforcement policies.

Collaboration with IT Teams

• Work closely with IT, security, and operations teams to enhance endpoint management strategies.
• Document deployment procedures, troubleshooting guides, and best practices.
• Train IT support staff on endpoint management and troubleshooting techniques.

To Be Successful You'll Bring:

• Bachelor's degree in computer science, Information Technology, or a related field; relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, PowerShell Certification) are a plus.
• 5+ years of experience as a Desktop Systems Engineer or in a similar role,
• The ability to identify, analyze, and solve complex technical issues in a timely manner.
• Self-motivated with strong communication skills and the willingness to collaborate with team members, stakeholders, customers, and vendors.
• Advanced proficiency in the following:
  • Microsoft Deployment Toolkit (MDT)
  • Microsoft Windows Deployment Services (WDS)
  • Windows Management Instrumentation (WMI)
  • PowerShell
  • Laptop refurbishment
  • IT Asset Disposition (ITAD)
  • NIST 800-88 data erasure
  • Windows Image management
  • Driver management
  • Microsoft Intune / Autopilot

Join our pursuit of Zero Waste to Landfill and creating global change for generations to come.

Benefits

This position is currently accepting applications.