Desktop Engineer

Job Description Job Description

Position: Desktop Engineer
Location: Old Westbury, NY 11568
Duration: 24 months contract

Job Details:

Position Overview:

Client is seeking a skilled and service-oriented Desktop Engineer to join the Information Technology Services (ITS) department. This role focuses on supporting a range of desktop, voice, and AV technologies essential to campus operations. The successful candidate will demonstrate strong troubleshooting skills, effective communication, and a commitment to responsive, high-quality service. Candidate should have 3 to 5 years experience and working knowledge of the following:

Key Responsibilities:

? Provide technical support to campus users by diagnosing and resolving hardware, software, and peripheral issues.
? Install and support computers, mobile devices, printers, and lab equipment across academic and administrative environments.
? Maintain and support enterprise communication systems including:
o Alcatel-Lucent VOIP and OmniVista 8770
o OpenTouch Voicemail
o Redbox voice recording (VOIP, radio, analog)
o Microsoft Teams Voice (deployment and management)
? Manage and deploy devices using KACE and JAMF endpoint management platforms.
? Process and resolve service tickets using TeamDynamix.
? Provide support for LogMeIn Rescue remote access tools.
? Troubleshoot and support AV systems including Crestron and assist with basic audio production.
? Manage campus printing solutions through PaperCut.
? Maintain IT equipment inventory, service records, and system/network access control for supported environments.
? Collaborate with vendors and technical support teams for issue resolution.
? Assist in supervising student workers within the service desk function.
? Deliver executive-level white glove IT support as needed.

Required Qualifications:

? Proven experience in desktop engineering, technical support, or IT operations-preferably in a higher education or enterprise
environment.
? Strong working knowledge of voice communication systems, AV technologies, and desktop hardware/software.
? Experience with enterprise IT tools including KACE, JAMF, TeamDynamix, and LogMeIn Rescue
? Familiarity with Crestron systems and campus AV environments.
? Excellent communication, documentation, and customer service skills.
? Ability to work independently while also collaborating effectively with diverse campus constituents.
? Must live within 15-20 miles of Client to ensure rapid response and on-site support availability.
? White glove executive support experience is a strong plus.
? Occasional evening and weekend hours required