As a Desktop Engineer, you will ensure reliable performance across all devices, including desktops, laptops, and mobile platforms. You'll be responsible for installing, maintaining, and supporting hardware and software, with strong skills in configuring tools such as Intune, Autopilot, Entra, SCCM, and Jamf. In this role, you'll also contribute to infrastructure projects and participate in a rotating on-call schedule (2 weeks every 2 months). Success requires excellent troubleshooting abilities, a proactive mindset, and a strong commitment to delivering outstanding service.
This is a hybrid role. The selected candidate will reside within commuting distance of our Danvers, MA headquarters and will be expected to work in the office at least three days a week.
What you will be doing: - Configure, manage, and support endpoint tools including Intune, Autopilot, Entra, SCCM, and Jamf across Windows, macOS, Android, and iOS devices
- Build and maintain secure enterprise images and perform regular updates, monitoring, and system optimization
- Deliver responsive, white-glove support to all users, including executives, resolving hardware, software, and network issues
- Collaborate with IT and security teams on upgrades, compliance, and infrastructure projects, ensuring alignment with best practices
- Automate tasks and support process improvements through scripting (PowerShell/Bash), documentation, and technical reporting
- Participate in on-call rotation for data center operations, supporting business continuity and other responsibilities as needed
Requirements - Proven experience managing endpoint tools such as Intune, Autopilot, Entra, SCCM, and Jamf
- Strong knowledge of Windows 10/11, macOS, Android, and iOS operating systems
- Proficiency in PowerShell and Bash scripting for automation and troubleshooting
- Experience with software deployment, imaging, and enterprise-level system configuration
- Familiarity with Active Directory, Group Policy, and remote management tools
- Ability to create and maintain technical documentation, system reports, and knowledge articles
Compensation range: $105,000 to $120,000
Other compensation: Performance bonus eligible
The actual salary offer to the successful candidate will be based on job-related education, training, licensure, certifications, related experience and other related factors.
A pioneer in voluntary collective licensing, CCC is a leading information solutions provider to organizations around the world. CCC works to advance copyright, accelerate knowledge, and power innovation. CCC helps organizations harness the power of data, AI, and machine learning to drive strategic decision-making, grow their businesses, and gain competitive advantage.
When you join CCC, you become part of a dynamic organization strengthened by our community. We care about our team members and clients. We strive to create advanced technology in a vibrant, innovative culture. CCC provides excellent benefits.
CCC is an Equal Opportunity, Individuals with Disabilities and Protected Veterans Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law.
If you need accommodation for any part of the employment process because of disability, please let a member of our HR Department know the nature of your request.