DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.
At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.
We are seeking a highly skilled
Desktop Engineer. The work location will be
Alexandria, VA onsite 2 days per month and you must be eligible to obtain a
public trust clearance.
Description:
The candidate will be customer facing and must possess outstanding customer service and communication skills. The candidate will be responsible for dedicated support of specific business units for the client. This includes dedicated Tier 3 support of Mac and PC Operating systems, workstations and business applications in an enterprise environment and may include definition of requirements, research, analysis, and selection of COTS solutions or designing custom solutions, analysis of security impact, definition of test plans, use/test cases and pilot testing the solution. The candidate will work directly with the client and their contractors in a collaborative fashion to define solutions to meet the client's business needs. Candidates will communicate with employees and contractors; displaying strong customer service skills, using professionalism, tact and diplomacy
Key Responsibilities:
- Development and deployment of operating systems, applications and software updates through Intune and MECM
- Development and deployment of configuration profiles and compliance policies through Intune and MECM
- Tier 3 support of workstation, print, and business applications
- Facilitate the gathering in requirements including documentation of business and technical requirements and documentation of a requirements traceability matrix.
- Perform research and analysis of various COTS solutions to meet the requirements
- Performs architectural design for the solution including hardware, software, security, database, and data flow definition.
- Performs technical design of the solution including documentation of technical and architectural design and updating requirements traceability matrix.
- Performs analysis of security risks associated with the solution.
- Responsible for synthesizing customer contractual needs and requirements into system test solutions that acknowledge technical, schedule and cost constraints.
- Develops and directs preparation and execution of comprehensive test plans, procedures and schedules for completing systems.
- Coordinates testing activities.
- Performs technical analysis of complete systems and prepares comprehensive system level evaluations.
- Conducts software testing, verification and validation.
- Ensures that project and process control documentation are compliant with requirements, objectives and/or contract.
- Reviews include applicable specifications, materials, tools, techniques, and methodologies.
- Performs or directs verification of software requirement allocations, traceability, and testability.
- Defines implementation plan and communicates with release management team to indicate readiness to transition to operations.
- Communicates release schedules to the client business units
- Defines/reviews training plan in coordination with the solution and implementation plan documents
- Documenting and Tracking Change Requests, Problems, and customer Incidents and Requests
- Daily, weekly, monthly and ad hoc reports on productivity, tasks and accomplishments
- Attending required technical meetings
Required Qualifications:
- Minimum of 8 years' systems analyst/engineer
- Advanced knowledge working with Microsoft Intune
- Knowledge working with MECM including:
- packaging, entitling, monitoring and reporting applications and packages
- development, testing and entitlement of Task Sequences
- Knowledge developing and using Powershell scripts or other scripting tools
- Imaging and Deployment of workstations
- Knowledge working with Hyena and/or Active Directory Users and Computers
- Advanced knowledge of Mac and PC workstation hardware components, peripherals and software configuration
- Tier 3 support of IT equipment/business applications (Diagnosis/Remediation, Installation, Configuration, Maintenance, Performance Analysis/Tuning)
- Experience with requirements analysis and developing software requirements
- Experience performing software testing
- Technical writing and business communications
- Background working in Tier I/II support/systems analysis/quality assurance in an IT environment
- Effective written and oral communication skills
Desired Skills:
- Knowledge of macOS and Mac application configuration
- Knowledge working with Jamf or equivalent
- ITIL Service Management
- Security Vulnerability remediation
- CRM/Ticketing Systems usage
Physical and Mental Qualifications:
- Maintain focus and awareness throughout scheduled working hours.
- Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.
- Lift and move objects weighing up to 15 pounds as needed.
- Exhibit excellent verbal and written communication skills, with a strong command of the English language.
- Demonstrate the ability to work independently while also collaborating effectively as part of a team.
- Quickly learn and retain routine tasks and processes.
- Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.
- Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
- Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).
If you thrive on solving complex problems and building meaningful connections, we'd love to hear from you. Join our team and make an impact today.
DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.
DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.