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Job Summary- Research, design, develop, implement, manage, monitor and support for end user technology as it pertains to Norman Regional Hospital Desktop environment.
- Collaborates with technical Architect team to determine project priorities and technology advancements.
- Identifies software and hardware needs based on Health System strategic objectives, identified through ongoing assessment.
- Routine maintenance for system upgrades, hardware upgrades, and security patching
- Analyze system event logs, errors, security logs and troubleshoots issues
- Monitors system performance for key metrics to prevent underlying issues
- Manages system issues, hardware, software, changes and testing for optimal performance evaluations
- Tune hardware, images, policies, and settings for optimal system performance
- Provide 24x7 technical support with ability to troubleshoot complex environment
- Project management of technical projects
- Capable of leading technical staff through deployments and largemplex installations for desktop environment
- Assigns activities to team members and follows up to ensure appropriate, timely execution of tasks
- Advises leadership on technical and implementation issues
- Advises leadership in strategic planning and budgeting
- Resource for technical and non-technical staff and key connection point for contractors and vendor relationships.
- Mentors and coaches junior staff members
- Performs other duties as assigned
Qualifications Education - Associate degree in computer science, or other Technical degree is preferred.
Experience - Three years of experience with Desktop Support
- Experience with VMware Horizon, Virtual Center, Virtual Desktop (VDI), VDI connection points, physical desktops, master images, asset management tools, mobile device management (MDM), advanced scripting, technical project management.
- Technical Health Care experience or knowledge is preferred
- Excellent customer service
- Must be able to communicate technically and non-technical based on conversation needs.
Licensure/Certification - Advanced technical certifications are required
Compensation - $25.00-$40.42/hr based on previous work experience
- Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement
Position Type Regular Full Time
Date Posted: 19 April 2025
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