Support Technician
Experience Level: Entry-Level (1-3+ Years Experience)
Education Level (recommended): Minimum of a High School Diploma/degree preferred
Skill Requirements:
- Provides hardware and infrastructure support for customers at assigned locations.
- Primary responsibilities include Service Desk support/tickets, direct customer support, and on-going technology maintenance as assigned.
Work scope includes:
workstation and related software, connectivity, server, backup, security, and other equipment-based IT support.
Other:
- Installs, maintains, and supports most Field IT technology other than business software administration.
- Includes desktop and laptop computer hardware
- Microsoft operating system software and configuration
- application software installation/deployment
- networked and stand-alone printers/copiers/scanners multifunction devices
- remote access technology
- network switched Ethernet cabling
- audio visual equipment
- end-user telecom devices such as telephones, cell phones and radios
- server computer hardware
- server operating system software and configuration
- system administration for a single or multiple active directory OU's