Summary of Basic Function: The Desktop Administrator I is responsible for the tier-one support and maintenance of all computer equipment and end user technical support at Brentwood Bank. This role also supports facilities related tasks and initiatives.
The candidate will be responsible for answering and fielding calls, resolving tickets related (but not limited) to: hardware and application issues, new workstations build and setup, printer setup and configuration, automated software distribution, conference rooms technology support, onboarding and offboarding requests, branch and back-office support, basic facilities and maintenance tickets, and other requests as appropriate.
Candidate will adhere to desktop policies, procedures, and standards aligning to the Brentwood Bank and industry best practice, and in addition; assist Management in maturing these items.
This role requires strong motivation, clear communication, time management and eagerness to learn. This role will be heavily engaged in the support of a growing Bank supporting 8 locations across the greater Pittsburgh region and will split their working time in-person between Wexford, PA and Bethel Park, PA.
Essential Duties and Responsibilities: - Respond to and address internal tickets supporting Brentwood Bank employees
- Manage user expectations and provide timely and effective communication
- Computer Lifecycle Management - Assists Management in creating master operating system images
- Coordinate with end-users and the desktop support team to provide customer focused desktop support practices
- Assist the Inventory Management Team with the documentation process and end-user signoff
- Ensure company assets adhere to Information Security Policy requirements
- Assist in the creation of and managing all automated software distributions
- Assist in Endpoint Vulnerability Remediations and Patching
- Assists Management in developing and maturing the Banks Desktop/Laptop standardization
- Ensure compliance with company policies, procedures, and standards
- Partner with IT team and end users for troubleshooting and effective IT Service Management
- Partner with Facilities team for effective management of tickets and related issues
- Additional tasks and responsibilities may be assigned based on business need.
Knowledge, Skills, Abilities and Requirements: - An associate's degree is required (a bachelor's degree is strongly preferred) in computer science, information technology or other related fields, or a minimum of three (3) years of professional work experience in lieu of education is required
- One to three (1-3) years of IT experience in a service desk or desktop support environment preferred
- Excellent analytical and communication skills particularly with non-IT personnel
- Demonstrated superior customer service skills
- Excellent organizational and time management/prioritization skills
- Strong attention to detail and follow through on all work without management follow-up
- Microsoft 365 administration skills with SharePoint, OneDrive and Teams preferred
- Software Distribution and Desktop Image Creation preferred
- Virtual Desktop and Thin Client experience preferred
- Various Service Desk Platform experience preferred
- Relevant hardware, software, and technology vendor certifications like CompTIA and Microsoft are a plus
- Physical Requirements: prolonged standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1-10lbs, occasional lifting of up to 50lbs, ability to see and read fine print, must be able to distinguish and count currency.
- This position will work in an on-call rotation and will require weekend/off-hours work for on-call and/or projects.
- The job will require local travel between branches or offsite travel for training.
Physical Demands and Work Environment: - This position requires consistent in-office presence, five days a week, to support our workforce, foster collaboration, enhance team dynamics, and support operational efficiencies.
- This role will be heavily engaged in the support of a growing Bank supporting 8 locations across the greater Pittsburgh region and will split their working time in-person between Wexford, PA and Bethel Park, PA.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Work may be performed in an office environment with normal noise levels.
- Involves prolonged sitting and computer usage.
- The position is located at our headquarters in Pittsburgh, Pennsylvania, and incumbents will need to live within a commutable distance.
Benefits At Brentwood Bank, we know that great people make a great organization. We value our people and offer our employees a broad range of benefits to support the wellness for individuals and families.
Our People and Culture Brentwood Bank is committed to a diverse, equitable, and inclusive culture that empowers our people to contribute their unique ideas and perspectives to make a difference. Brentwood Bank creates a strong relationship within the communities we serve and will continue to contribute our time, talent, and financial support to improve the areas where we live and work. Here, you will work alongside company leaders and industry pioneers who have proven experience and are committed to continuous innovation. Employees feel valued in all aspects of their lives, including both their professional and personal aspirations. We are looking to hire the best and brightest to help us continue to evolve and drive superior services.
Professional Development From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to build new skills, take on leadership opportunities, and grow connect through mentorship. From on-the-job training to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Brentwood Bank is an EEO/Disability/Veterans employer