Details:
Who we are Stefanini is a privately held $1.5 B global technology provider offering Digital Workplace Services, Application Development, and Digital & Innovation solutions, including our own Stefanini Artificial Intelligence (SAI) platform. We have been recognized as a Visionary in the 2025 Gartner Magic Quadrant for Outsourced Digital Workplace Services, and our 35,000 employees are located across 41 countries
Job Summary We seek an experienced
Field Services Deskside Technician II with 3-5 years of hands-on field service experience in IT environments. The ideal candidate will possess advanced knowledge of hardware and software troubleshooting, IT asset management, and end-user support to provide seamless IT solutions in a corporate setting.
This position requires both technical proficiency and collaborative skills, contributing to the optimization and stability of IT operations.
Key Responsibilities - Technical Support:
- Provide Tier-2 technical support in troubleshooting and resolving hardware, software, network, and peripheral device issues.
- Assist with advanced configuration, deployment, and support of mobile devices, desktops, laptops, and audio/visual equipment.
- Troubleshoot connectivity issues, including advanced VPN and VDI problems, and coordinate solutions as needed.
- IT Equipment Management:
- Stage, provision, deploy, and maintain IT assets in compliance with operational standards.
- Perform complex hardware diagnostics and repairs (e.g., motherboards, power supplies).
- Conduct system upgrades, OS installations, patches, and software rollouts.
- Collaboration and Communication:
- Act as "Smart Hands" support for off-site teams and vendors requiring on-site problem resolution.
- Communicate professionally with stakeholders to explain technical solutions effectively.
- Partner with team members and departmental leads to identify and resolve IT challenges.
- Ticket and Inventory Management:
- Use ticketing systems to manage escalations in alignment with SLAs and standard protocols.
- Ensure accurate documentation of service activities and inventory updates.
- Conduct regular IT asset audits to maintain system integrity and compliance.
- Optimization and Compliance:
- Recommend and implement process improvements based on IT industry advancements.
- Adhere to company policies and data security practices while handling sensitive information.
- Maintain a clean, safe work environment aligned with workplace and IT standards.
- Event and Meeting Support:
- Provide setup and technical support for corporate meetings and events, including A/V troubleshooting.
Job Requirements
Details:
Qualifications - Required:
- 2-4 years of field service or deskside support experience in IT environments.
- Proficiency in Windows, Mac OS, software deployment, and troubleshooting.
- Expertise in using ticketing systems, managing IT assets, and handling escalations.
- Strong customer service and problem-solving skills with attention to detail.
- Certifications such as CompTIA A+, ITIL Foundation, or equivalent.
- Preferred:
- Advanced certifications (e.g., MCSA, MCITP) or experience in network troubleshooting.
- Familiarity with IT asset management tools and processes.
- Understanding of VPN, VDI, and networking concepts.
- Interpersonal Skills:
- Ability to work in a fast-paced, customer-centric environment while managing multiple tasks.
- Excellent verbal and written communication skills with technical and non-technical audiences.
- Strong collaboration skills and the ability to mentor junior technicians.
- Education and Certifications:
- High school diploma or equivalent required; Tech School or Associate's Degree preferred.
- Certifications such as CompTIA A+, ITIL Foundation, or similar are advantageous.
Pay Range:
Based on Experience