Deskside Support Technician - Lebanon - Full-Time - Days
Location: WellSpan Health, Lebanon, PA
Schedule: Full Time
Schedule Information
Monday - Friday 8AM - 4:30PM
General Summary
Responds to and resolves support calls relating to desktop software/hardware, installation and maintenance. Investigates faults relating to desktop applications and their configuration and identifies and implements appropriate solutions. Completes software/hardware installs, upgrades, ad-hoc project activity, moves and roll outs, as requested, including patching and first-line telephony responsibilities. Maintains all relevant procedures and documentation and proactively identifies recurring patterns and resolves, where possible, by implementing long-term corrective action.
Duties and Responsibilities
Essential Functions:
- Investigates faults relating to desktop applications and their configuration and identifies and implements appropriate solutions.
- Responds to support calls concerning queries or issues regarding desktop software and hardware.
- Completes software/hardware installs, upgrades, ad-hoc project activity, moves and roll outs, as requested, including patching and first-line telephony responsibilities.
- Manages calls through proper logging, updating and correct closure of calls using the appropriate categories and escalating when appropriate.
- Analyses calls by proactively monitoring and investigating statistics and looking for trends and patterns to identify recurring problems to enable root cause analysis.
- Communicates on a regular basis with IT management, other IT support areas, the Service Desk and clients in pursuit of best working practice for the team and client base.
- Assists in delivering Business Recovery obligations.
- Provides hands-on support for all areas of the Infrastructure Services Group, as requested.
- Prepares and maintains written documentation as required by the profession and the department.
Qualifications
Minimum Education:
- Associate's degree Required
Work Experience:
- 3 years' Experience in computer science, networking, or PC maintenance. Required
Driver's License Statement:
Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.
Benefits Offered:
- Comprehensive health benefits
- Flexible spending and health savings accounts
- Retirement savings plan
- Paid time off (PTO)
- Short-term disability
- Education assistance
- Financial education and support, including DailyPay
- Wellness and Wellbeing programs
- Caregiver support via Wellthy
- Childcare referral service via Wellthy
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At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email . We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.
WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.